Frequently Asked Questions

Find answers to the most common questions about our products, orders, shipping, returns, and customer support.

What products does Soul of Jungle offer?

Soul of Jungle offers a carefully curated collection of nature-inspired fragrances, including Car Perfumes, Ceramic Aroma Diffusers, Natural Diffuser Oils, and Incense Sticks from our Signature, Harmony, and Sacred Collections.

Are your fragrances long-lasting?

Yes. Our fragrances are thoughtfully crafted to provide a long-lasting and refreshing aroma for your home, car, or personal space.

How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery usually takes 2–8 business days, depending on your location.

Do you ship across India?

Yes, we deliver our products across India through trusted courier partners.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or WhatsApp so you can monitor your shipment.

Can I return a product?

Returns are accepted only if you receive a damaged, defective, or incorrect product. Please contact us within 48 hours of delivery with photos of the product and packaging.

Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellation is no longer possible.

What payment methods do you accept?

We accept secure online payments through major Credit Cards, Debit Cards, UPI, Net Banking, and other payment options available at checkout.

Are your products suitable for gifting?

Absolutely. Our fragrance collections make thoughtful gifts for birthdays, festivals, housewarmings, weddings, and other special occasions.

How do I use Natural Diffuser Oil?

Simply add a few drops of the diffuser oil to your aroma diffuser as recommended. The fragrance will gradually fill your room with a calming and refreshing aroma.

How do I use the Ceramic Aroma Diffuser?

Place the diffuser in your preferred space, add a few drops of your favorite Soul of Jungle Natural Diffuser Oil, and enjoy a soothing fragrance experience.

Are your incense sticks suitable for meditation?

Yes. Our Sacred Collection is specially curated for meditation, mindfulness, yoga, and peaceful daily rituals.

How can I contact customer support?

You can reach us through our Contact page, email, or WhatsApp. Our support team will be happy to assist you with any questions regarding products, orders, or shipping.

Do you offer wholesale enquiries?

Yes. We welcome wholesale and business enquiries. Please contact us through our Contact page, and our team will get back to you with more information.

How can I stay updated with new products and offers?

Subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and fragrance inspiration. This matches the newsletter section described in your website content.